Shipping Information, Order Status & Returns
Be advised: Once orders are placed, products cannot be altered or changed.
Please check your SPAM Folder for Order Status and Tracking information - All orders are automatically sent tracking info when shipped.
Most orders are ready to ship or pick up within 72 business hours excluding weekends, holidays and items awaiting transfer from other retail locations.
*Free Shipping Exclusions: Some sale items, X-Large packages, tents, sleeping bags, backpacks, ammunition, Hobie, canopies, lead weights & jigs, motors, downriggers, downrigger balls, anchors, pot pullers, fishing rods, nets/net handles, kayaks, paddleboards, safes, vaults, decoys, crab pots, shrimp pots, stoves, smokers, larger camping chairs, clam guns, tackle boxes, tackle trays, coolers, footwear, and other miscellaneous items deemed oversized or overweight.
*Shipping Carriers: Sportco.com uses USPS and FedEx delivery services. FREE shipping carrier is determined by Sportco.com at time of shipment. Shipping cost range from FREE shipping to cost by weight and size. All shipping costs shown are provided by third party shipping software. Sportco.com cannot make delivery instructions to the shipping carriers; any requests for preferred package placement – specific hours – etc should be made with the shipping carrier directly once you receive your tracking.
USPS Tracking | FedEx TrackingWe do not ship outside of the U.S. This includes APO, FPO, and DPO type addresses.
Orders with Logistical, Warehouse, or Freight/Shipment/Mail Forwarding business address will be CANCELLED.
Orders exceeding $200 in value may require Signature Confirmation of Delivery.
If you place an order on Friday your order may not start processing until Monday (excluding holidays).
All order status' are updated via the email address you provided at checkout.
Once an order is in the "preparing" stage we will be unable to make adjustments. Requesting to cancel an order that has been marked "preparing" is not a guarantee and may be subject to a 15% restocking fee.
If an item becomes out-of-stock, it will be removed from your order and the rest of the items will be shipped. If there are no other items in your order, your order will be cancelled.
Payment to have packages re-shipped that are RTS (return to sender) for any reason by the carrier is the responsibility of the purchaser. If you would rather cancel the order, your order will be refunded minus shipping cost and may be subject to a restocking fee.
We reserve the right to cancel & refund specific items due to inaccurate pricing or product photos shown at time of purchase.
**Sportco.com cannot ship firearms or ammunition.**
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IN STORE PICK UPS
Orders selected for In-Store Pickup are generally ready within 72 business hours; excluding weekends, holidays and items awaiting transfer from other retail locations. If you place an order on Friday your order may not start processing until Monday (excluding holidays).
It is crucial to WAIT for confirmation that your order is ready for pickup before heading to the store.
This prevents unnecessary trips if the order is delayed or not yet prepared. You will be notified via email stating "READY FOR PICK UP" when your order is ready. ID will be required in order to pickup and must match the name on the order. If you would like to have someone else pickup, please leave a note in the comment box at checkout with their first and last name. Retail store members cannot edit online order information; if you need to add an authorized pick up after completing your order please contact the Sportco.com office during business hours.
Requesting to cancel an order may be subject to a 15% restocking fee.
If an item becomes out-of-stock, it will typically be removed from your order. If there are no other items in your order, your order will be canceled.
Orders are only held for pick up for 7 days after being marked "READY FOR PICK UP" by our team. After 7 days we will reach out via email with a 24 hour notice to contact us. No response to this email will result in your order being cancelled and refunded. You may be able to extend your order pickup window based on a case by case approval, please contact the Sportco.com office if you believe you will not be able to pick up within the 7 day window.
Canceled orders and/or orders not picked up within the 7 days are subject to a 15% restocking fee.
ORDER STATUS
When checking your order status online or when you receive an email with an updated order status:
PROCESSING ORDER: Your order has been received and will start processing within the next business day. Our goal is to ship within 72 business hours. This excludes weekends, holidays, and items waiting transfer from other retail locations. Once an order is in the "processing" stage we will be unable to make adjustments. Requesting to cancel an order that has been marked "processing" is not a guarantee and may be subject to a 15% restocking fee.
SHIPPED: Your order has been packaged, tracking added, and is on its way to you. You will receive tracking information to the email address you provided at checkout from info@sportco.com
ORDER READY FOR PICKUP: If you have chosen in-store pickup, your order is now ready for you to pick-up at the retail location selected by you at checkout.
ORDER HELD: This notification means that your order has been flagged by security software as possibly fraudulent. If you feel your order has been unfairly flagged for security review please call (800) 859-4694 to discuss this with a Sportco.com team member. The Sportco.com office cannot override security software decisions; any notifications from them should be followed as requested.
CANCELLED: This notification means we had an incorrect inventory in our system (counting error, theft, etc.) and the product you purchased is not available and restock is unknown. Please be advised all orders with Logistical, Warehouse, or Freight/Shipment/Mail Forwarding business address will be cancelled.
DECLINED: This notification means our third party security software did not get the requested information from you and/or deemed the requested information provided by you was not sufficient to pass their review. Orders with this status will not be shipped and status cannot be changed.
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RETURNS AND DEFECTIVE PRODUCT
How do I return an item to Sportco.com?
Returns must be made within 30 days of receipt. You can return them to Sportco in Fife, WA – Outdoor Emporium in Seattle, Wa or by mail. Sportco or Outdoor Emporium retail locations can process returns, but will be unable to assist you with online order questions/requests. All orders placed on this website are managed by our online office.
By Mail: Enclose your original receipt and indicate the reason you are returning it. This information helps us to prevent any future disappointments. Return applies only to new items that have not been used and must have all original packaging undamaged and/or tags attached. We cannot accept clothing that does not have original tags attached and/or has been washed. *Ammunition and all reloading components are FINAL SALE and cannot be returned. You can mail your returns here:
Sportco.com RETURNS
4602 20th St. E.
Fife, WA 98424
Upon receipt and inspection of the product by a manager; a choice will be made:
1. If guidelines are not followed and the return is rejected - the purchaser is responsible to either pick up the item from our Sportco Fife, WA location or pay to have it shipped back to them. If the item is not picked up within 7 days the item will be disposed of and no refund will be issued.
2. If approved for return a credit will be processed against the card used for the purchase. If you paid by gift card, we will mail your refund on a new Sportco gift card. Please allow 14 days after our receipt for processing your credit or mailing your refund. Returned items may be subject to a 15% restocking fee.
All return shipping fees will be paid by the purchaser. Sportco will only pay return shipping fees on defective items or items that were mis-shipped or defective. Defective items must be returned to Sportco within 30 days of receipt to receive an exchange or refund.
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MEMBERSHIP AND GUIDE PRICING
You must be logged into your online account associated with your membership in order to receive your membership discount, no refunds will be issued if you check out as a guest or an online account not connected to a membership.
Already a current member? Create an online account then email or call during Sportco.com office hours with the phone number connected to your membership and we will be able to activate member pricing to your online account.
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PLACING NEW ORDERS ADVISORY
All new orders are filtered through security software for potential fraudulent activity. Please follow the directions requested to verify your order. If you feel your order has been denied or cancelled unfairly please contact us at 800-859-4694 9am to 4pm PST.
Due to various monitor settings on your computer the colors of items may look slightly different in person from what you see on your screen, We try our best to make sure that the image you see is as accurate as possible.
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CONTACT US:
Sportco.com Online Business Hours:
9am to 4pm Mon-Fri PST
Please email support@sportco.com for all questions regarding Sportco.com orders
Or call us at 800-859-4694
**While we do try our best to address phone calls and emails the same day, it may take 1-2 business days to receive a reply back due to staffing and volume of orders.**
