Order Status, Returns & Shipping Information
*Free Shipping Exclusions: X-Large packages, tents, some sleeping bags, ammunition, Hobie, canopies, lead weights & jigs, downriggers, downrigger balls, anchors, pot pullers, fishing rods, kayaks, paddleboards, safes, vaults, decoys, crab pots, shrimp pots, stoves, smokers, larger camping chairs, certain sale items, clam guns, coolers, and other miscellaneous items.
Shipping Carriers:
Sportco.com uses USPS, FedEx, and UPS delivery services. Actual shipping carrier is determined by Sportco.com at time of shipment. Shipping cost range from FREE Shipping to cost by weight and size. All shipping costs shown are provided by third party shipping software.
UPS Tracking | USPS Tracking | FedEx Tracking
Sportco.com uses USPS, FedEx, and UPS delivery services. Actual shipping carrier is determined by Sportco.com at time of shipment. Shipping cost range from FREE Shipping to cost by weight and size. All shipping costs shown are provided by third party shipping software.
UPS Tracking | USPS Tracking | FedEx Tracking
** Most orders ship within 72hrs excluding weekends, holidays and items awaiting transfer from other retail locations
***ALASKA AND HAWAII SUBJECT TO ADDITIONAL SHIPPING CHARGES
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All orders placed on this website are managed by our online office below. (Retail locations do not manage this store)
Sportco.com Online Business Hours
Please email support@sportco.com for all Customer Service inquiries
9am to 3pm Mon-Fri PST
Please email support@sportco.com for all Customer Service inquiries
9am to 3pm Mon-Fri PST
800-859-4694
support@sportco.com
4602 20th St E.
Fife, WA 98424
Fife, WA 98424
We reserve the right to cancel & refund specific items due to inaccurate pricing or product photos shown at time of purchase.
BULK ORDERS: If you're looking to make a bulk order please contact us to see if you're eligible for a BULK Order discount. Email us at support@sportco.com
MEMBERSHIP AND GUIDE PRICING
You must be logged into your online account associated with your membership in order to receive your membership discount, no refunds will be issued if you check out as a guest or an online account not connected to a membership.
Already a current member? Create an online account then email or call and we we will be able to activate your membership.
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SHIPPING
It is the purchasers responsibility to check and confirm that the shipping address is correct at checkout.
We do not ship outside of the U.S. This includes APO, FPO, and DPO type addresses.
Orders with Logistical Company addresses will be CANCELLED.
Orders with Logistical Company addresses will be CANCELLED.
Orders exceeding $200 in value require Signature Confirmation of Delivery.
Our goal is to ship within 24-72 hours. This excludes weekends, holidays, and items awaiting transfer from other retail locations.
If you place an order on Friday your order may not start processing until Monday.
All order status' are updated via the email address you provided at checkout.
If you place an order on Friday your order may not start processing until Monday.
All order status' are updated via the email address you provided at checkout.
Payment to have packages re-shipped that are RTS (return to sender) for any reason by the carrier is the responsibility of the purchaser. If you would rather cancel the order, your order will be refunded minus shipping cost and restocking fee.
IN-STORE PICKUP
Orders selected for In-Store Pickup are generally ready within 24hrs excluding weekends, holidays and items awaiting transfer from other retail locations. If you place an order on Friday your order may not start to be processed until Monday.
Orders selected for In-Store Pickup are generally ready within 24hrs excluding weekends, holidays and items awaiting transfer from other retail locations. If you place an order on Friday your order may not start to be processed until Monday.
You will be notified via email sating "READY FOR PICK UP" when your order is ready. ID will be required in order to pickup and must match the name on the order. If you would like to have someone else pickup, please leave a note in the comment box at checkout.
Orders are only held for pick up for 7 days after being marked "READY FOR PICK UP" by our team. After 7 days orders will be canceled and refunded. Orders not picked up within the 7 days are subject to a 15% restocking fee.
Unfortunately Sportco or Outdoor Emporium retail locations will be unable to assist you properly for orders placed online, please contact our online sales dept. (shown above)
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What does the following email notifications mean?
Customers will see email notifications regarding online orders.
PREPARING ORDER (to be Shipped or In-Store Pickup): Your order has been received and is being prepared to ship. Sometimes this status may last 24-48hrs or so when a product is being transferred from another retail location.
Customers will see email notifications regarding online orders.
PREPARING ORDER (to be Shipped or In-Store Pickup): Your order has been received and is being prepared to ship. Sometimes this status may last 24-48hrs or so when a product is being transferred from another retail location.
SHIPPED: Your order has been packaged, tracking added and is on its way to you. You will receive tracking information to the email address you provided.
ORDER READY FOR PICKUP: If you have chosen in-store pickup, your order is now ready for you to pick-up at the retail location selected by you at checkout.
Please Contact us to Release Order from Security Hold: This notification means that your order is under review for potential fraudulent purchasing use. Stolen credit card numbers are flagged here and forwarded to state & federal authorities (FBI) for investigation. If you feel your order has been unfairly flagged for security review please contact us within 24 hours of notification. You may be asked a series of security questions before your order is released to be shipped. Majority of orders with this classification are cancelled. All orders with Logistical Company shipping addresses will get this designation.
CANCELLED: This notification means we had an incorrect inventory in our system (counting error or theft) and the product you purchased is not available and restock is unknown. All orders with Logistical Company shipping addresses will be cancelled.
CANCELLED: This notification means we had an incorrect inventory in our system (counting error or theft) and the product you purchased is not available and restock is unknown. All orders with Logistical Company shipping addresses will be cancelled.
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RETURNS AND DEFECTIVE PRODUCT
How do I return an item to Sportco.com?
1. The return must be made within 30 days of receipt. Enclose your original receipt and indicate the reason you are returning it. This information helps us to prevent any future disappointments. Return applies only to new items that have not been used and must have all original packaging undamaged and/or tags attached. We cannot accept clothing that has been washed.
2. Upon receipt and inspection of the product by a manager, credit will be processed against the card used for the purchase. If you paid by gift card, we will mail your refund on a new Sportco gift card. Please allow 14 days after our receipt for processing your credit or mailing your refund.
All return shipping fees will be paid by the purchaser (This includes exchanges). Returned items may be subject to a 15% restocking fee.
Sportco will only pay return shipping fees on defective items or items that were mis-shipped.
Defective items must be returned to Sportco within 30 days of receipt to receive an exchange or refund.
Defective items must be returned to Sportco within 30 days of receipt to receive an exchange or refund.
Sportco.com RETURNS
4602 20th St. E.
Fife, WA 98424
Fife, WA 98424
