Order Status, Returns & Shipping Information

*Free Shipping Exclusions: X-Large packages, some larger tents, ammunition, Hobie, canopies, lead weights & jigs, downriggers, downrigger balls, pot pullers, fishing rods, kayaks, paddleboards, safes, vaults, decoys, crab pots, shrimp pots, stoves, smokers, larger camping chairs, certain sale items, clam guns, coolers, and other miscellaneous items.
Shipping Carriers: uses USPS, FedEx, and UPS delivery services. Actual shipping carrier is determined by at time of shipment. Shipping cost range from FREE Shipping to cost by weight and size. All shipping costs shown are provided by third party shipping software.

UPS Tracking | USPS Tracking | FedEx Tracking
** Most orders ship within 72hrs excluding weekends, holidays and items awaiting transfer from other retail locations
RTS Packages: Payment to have packages re-shipped that are RTS (return to sender) for any reason by the carrier is the responsibility of the purchaser. If you would rather cancel the order, your order will be refunded minus shipping cost.

It is the purchasers responsibility to check and confirm that the shipping address is correct at checkout.
All orders placed on this website are managed by our online office below. (Retail locations do not manage this store) Online Business Hours
Please email for all Customer Service inquiries
9am to 3pm Mon-Fri PST
4602 20th St E.
Fife, WA 98424
BULK ORDERS: If you're looking to make a bulk order please contact us to see if you're eligible for a BULK Order discount. Email us at
We reserve the right to cancel & refund specific items due to inaccurate pricing or product photos shown at time of purchase. 
We do not ship outside of the U.S.
Orders with Logistical Company addresses will be CANCELLED.
Orders exceeding $200 in value may require Signature Confirmation of Delivery.
Our goal is to ship the next business day. If you place an order on Friday your order may not ship until Monday.
All order status' is updated via the email address you provided at checkout.
Orders selected for In-Store Pickup are generally ready within 24 to 72hrs.
If you place an order on Friday your order may not be ready until Monday.
You will be notified via email sating "READY FOR PICK UP" when your order is ready.
Unfortunately Sportco or Outdoor Emporium retail locations will be unable to assist you properly for orders placed online, please contact our online sales dept. (shown above)
What does the following email notifications mean?
Customers will see email notifications regarding online orders.

PREPARING ORDER: Your order has been received and is being prepared to ship. Sometimes this status may last 24hrs or so when a product transfer from another retail locations is needed. 
SHIPPED: Your order has been packaged, tracking added and is on its way to you. You will receive tracking information to the email address you provided.
ORDER READY FOR PICKUP: If you have chosen in-store pickup, your order is now ready for you to pick-up at the retail location selected by you.
HELD FOR SECURITY REVIEW: This notification means that your order is under review for potential fraudulent purchasing use. Stolen credit card numbers are flagged here and forwarded to state & federal authorities (FBI) for investigation. If you feel your order has been unfairly flagged for security review please contact us within 24 hours of notification. You may be asked a series of security questions before your order is released to be shipped. Majority of orders with this classification are cancelled. All orders with Logistical Company shipping addresses will get this designation.

CANCELLED: This notification means we had an incorrect inventory in our system (counting error or theft) and the product you purchased is not available and restock is unknown. All orders with Logistical Company shipping addresses will be cancelled.

How do I return an item to Sportco?

1. The return must be made within 30 days of receipt. Enclose your original receipt and indicate the reason you are returning it. This information helps us to prevent any future disappointments. The product cannot be used. Return applies only to new items without any use.

2. Upon receipt and inspection of the product by a manager, credit will be processed against the credit card used for the purchase. If you paid by gift card, we will mail you a Sportco gift card. Please allow 14 days after our receipt for processing your credit or mailing your refund.

All return shipping fees will be paid by the purchaser (This includes exchanges). Returned items are subject to a 15% restocking fee.
Sportco will only pay return shipping fees on defective items or items that were mis-shipped. Defective items must be returned to Sportco to receive an exchange or refund. RETURNS
4602 20th St. E.
Fife, WA 98424