Order Status, Returns & Shipping Information
*Free Shipping Exclusions: X-Large packages, tents, sleeping bags, backpacks, ammunition, Hobie, canopies, lead weights & jigs, motors, downriggers, downrigger balls, anchors, pot pullers, fishing rods, nets/net handles, kayaks, paddleboards, safes, vaults, decoys, crab pots, shrimp pots, stoves, smokers, larger camping chairs, clam guns, tackleboxes, tackle trays, coolers, Annual Memberships, Gift Cards, certain sale items, and other miscellaneous items.
Shipping Carriers:
Sportco.com uses USPS and FedEx delivery services. Actual shipping carrier is determined by Sportco.com at time of shipment. Shipping cost range from FREE Shipping to cost by weight and size. All shipping costs shown are provided by third party shipping software.
USPS Tracking | FedEx Tracking
Sportco.com uses USPS and FedEx delivery services. Actual shipping carrier is determined by Sportco.com at time of shipment. Shipping cost range from FREE Shipping to cost by weight and size. All shipping costs shown are provided by third party shipping software.
USPS Tracking | FedEx Tracking
** Most orders ship within 72hrs excluding weekends, holidays and items awaiting transfer from other retail locations
____________________________________________________________
All orders placed on this website are managed by our online office below. (Retail locations do not manage this store)
Sportco.com Online Business Hours
Please email support@sportco.com for all Customer Service inquiries
9am to 3pm Mon-Fri PST
Please email support@sportco.com for all Customer Service inquiries
9am to 3pm Mon-Fri PST
800-859-4694
support@sportco.com
4602 20th St E.
Fife, WA 98424
Fife, WA 98424
**While we do try our best to address phone calls and emails the same day, it may take 1-2 business days to receive a reply back due to staffing and volume of orders.
We reserve the right to cancel & refund specific items due to inaccurate pricing or product photos shown at time of purchase.
Due to various monitor settings on your computer the colors of items may look slightly different in person from what you see on your screen, We try our best to make sure that the image you see is as accurate as possible
MEMBERSHIP AND GUIDE PRICING
You must be logged into your online account associated with your membership in order to receive your membership discount, no refunds will be issued if you check out as a guest or an online account not connected to a membership.
Already a current member? Create an online account then email or call during Sportco.com office hours with the phone number connected to your membership and we we will be able to activate member pricing to your online account.
____________________________________________________________
SHIPPING
It is the purchasers responsibility to check and confirm that the shipping address is correct at checkout.
We do not ship outside of the U.S. This includes APO, FPO, and DPO type addresses.
Orders with Logistical, Warehouse, or Freight/Shipment/Mail Forwarding business address will be CANCELLED.
Orders with Logistical, Warehouse, or Freight/Shipment/Mail Forwarding business address will be CANCELLED.
Orders exceeding $200 in value require Signature Confirmation of Delivery.
Orders containing lead weights & jigs, downrigger balls, anchors, etc. weighing a total weight of 20lb+ will be canceled.
Our goal is to ship within 24-72 hours. This excludes weekends, holidays, and items awaiting transfer from other retail locations.
If you place an order on Friday your order may not start processing until the next business day (excluding weekends and holidays).
All order status' are updated via the email address you provided at checkout.
If you place an order on Friday your order may not start processing until the next business day (excluding weekends and holidays).
All order status' are updated via the email address you provided at checkout.
If an item becomes out-of-stock, it will be removed from your order and the rest of the items will be shipped. If there are no other items in your order, your order will be canceled.
Payment to have packages re-shipped that are RTS (return to sender) for any reason by the carrier is the responsibility of the purchaser. If you would rather cancel the order, your order will be refunded minus shipping cost. *May be subject to a restocking fee.
IN-STORE PICKUP
Orders selected for In-Store Pickup are generally ready within 24hrs excluding weekends, holidays and items awaiting transfer from other retail locations. If you place an order on Friday your order may not start to be processed until the next business day (excluding weekends and holidays).
Orders selected for In-Store Pickup are generally ready within 24hrs excluding weekends, holidays and items awaiting transfer from other retail locations. If you place an order on Friday your order may not start to be processed until the next business day (excluding weekends and holidays).
If an item becomes out-of-stock, it will typically be removed from your order. If there are no other items in your order, your order will be canceled.
You will be notified via email sating "READY FOR PICK UP" when your order is ready. ID will be required in order to pickup and must match the name on the order. If you would like to have someone else pickup, please leave a note with their first and last name in the comment box at checkout.
Orders are only held for pick up for 7 days after being marked "READY FOR PICK UP" by our team. After 7 days orders will be canceled and refunded. Canceled orders and/or orders not picked up within the 7 days are subject to a 15% restocking fee.
Returned items may be subject to a 15% restock fee. (See RETURNS below for more information)
Unfortunately Sportco or Outdoor Emporium retail locations will be unable to assist you properly for orders placed online, please contact our online sales dept. (shown above)
____________________________________________________________
Order Status.
When checking your order status online or when you receive an email with an updated order status:
When checking your order status online or when you receive an email with an updated order status:
AWAITING PAYMENT: Your order has been received and will start processing the next business day. This excludes weekends and holidays.
PREPARING ORDER (to be Shipped or In-Store Pickup): Your order is being prepared. Sometimes this status may last 24-72hrs when a product is being transferred from another retail location. This excludes weekends and holidays.
PREPARING ORDER (to be Shipped or In-Store Pickup): Your order is being prepared. Sometimes this status may last 24-72hrs when a product is being transferred from another retail location. This excludes weekends and holidays.
SHIPPED: Your order has been packaged, tracking added and is on its way to you. You will receive tracking information to the email address you provided at checkout.
ORDER READY FOR PICKUP: If you have chosen in-store pickup, your order is now ready for you to pick-up at the retail location selected by you at checkout.
Please Contact us to Release Order from Security Hold: This notification means that your order is under review for potential fraudulent purchasing use. Stolen credit card numbers are flagged here and forwarded to state & federal authorities (FBI) for investigation. If you feel your order has been unfairly flagged for security review please call (800) 859-4694 within 24 hours of notification. You may be asked a series of security questions before your order is released to be processed. Majority of orders with this classification are cancelled.
CANCELLED: This notification means we had an incorrect inventory in our system (counting error, theft, etc.) and the product you purchased is not available and restock is unknown. All orders with Logistical Company shipping addresses will be cancelled.
CANCELLED: This notification means we had an incorrect inventory in our system (counting error, theft, etc.) and the product you purchased is not available and restock is unknown. All orders with Logistical Company shipping addresses will be cancelled.
__________________
RETURNS AND DEFECTIVE PRODUCT
How do I return an item to Sportco.com? (Please note: Outdoor Emporium in Seattle will not be able to help you with any online returns.)
Returns must be made within 30 days of receipt. You can return them to Sportco in Fife, WA or by mail. (Please note: Outdoor Emporium in Seattle will not be able to help you with any online returns.)
By Mail: Enclose your original receipt and indicate the reason you are returning it. This information helps us to prevent any future disappointments. Return applies only to new items that have not been used and must have all original packaging undamaged and/or tags attached. We cannot accept clothing that does not have original tags attached and/or has been washed. *Ammunition and all reloading components are FINAL SALE and cannot be returned.
Upon receipt and inspection of the product by a manager a choice will be made:
1. If guidelines are not followed and the return is rejected the purchaser is responsible to either pick up the item from our Sportco Fife, WA location or pay to have it shipped back to them. If the item is not picked up within 7 days the item will be disposed of and no refund will be issued.
2. If approved for return a credit will be processed against the card used for the purchase. If you paid by gift card, we will mail your refund on a new Sportco gift card. Please allow 14 days after our receipt for processing your credit or mailing your refund. Returned items may be subject to a 15% restocking fee.
1. If guidelines are not followed and the return is rejected the purchaser is responsible to either pick up the item from our Sportco Fife, WA location or pay to have it shipped back to them. If the item is not picked up within 7 days the item will be disposed of and no refund will be issued.
2. If approved for return a credit will be processed against the card used for the purchase. If you paid by gift card, we will mail your refund on a new Sportco gift card. Please allow 14 days after our receipt for processing your credit or mailing your refund. Returned items may be subject to a 15% restocking fee.
All return shipping fees will be paid by the purchaser; this includes shipping both ways (return and re-reshipment) for exchange requests.
Sportco will only pay return shipping fees on defective items or items that were mis-shipped.
Defective items must be returned to Sportco within 30 days of receipt to receive an exchange or refund.
Sportco.com RETURNS
4602 20th St. E.
Fife, WA 98424
Fife, WA 98424
