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Order Status and Returns

 
 *FREE SHIPPING Exclusions: Some tents, canopies, leaded weights, downriggers, downrigger balls, pot pullers, 1-piece rods, kayaks, safes, vaults, decoys, crab pots, shrimp pots, stoves, smokers, larger camping chairs, and coolers.
 
All orders placed on this website are managed by our online office below. (Retail locations do not manage this store)

Sportco.com Business Hours
Monday-Friday 9am to 4pm PST
800-859-4694
support@sportco.com
4602 20th St E.
Fife, WA 98424
 
SHIPPING
All products ordered ship the next business day. If you place an order on Friday your order may not ship until Monday.
All order status' is updated via the email address you provided at checkout.
 
IN-STORE PICKUP
Orders designated for In-Store Pickup will be notified via email when your order is ready. Orders selected for In-Store Pickup are generally ready within 24 to 72hrs. If you place an order on Friday your order may not be ready until Monday. You will be notified via email when your order is ready.
Unfortunately Sportco or Outdoor Emporium retail locations will be unable to assist you properly for orders placed online, please contact our online sales dept. (shown above)
 
What does the following email notifications mean?
Customers will see email notifications regarding online orders.

PREPARING ORDER: Your order has been received and is being prepared to ship. Sometimes this status may last 24hrs or so when a product transfer from another retail locations is needed. 
 
SHIPPED: Your order has been packaged, tracking added and is on its way to you.
 
ORDER READY FOR PICKUP: If you have chosen in-store pickup, your order is now ready for you to pick-up at the retail location selected by you.
 
SECURITY REVIEW: This notification means that your order is under review for potential fraudulent purchasing use. Stolen credit card numbers are flagged here and forwarded to state & federal authorities (FBI) for investigation. If you feel your order has been unfairly flagged for security review please contact us. You may be asked a series of security questions before your order is released to be shipped. Majority of orders with this classification are cancelled.

CANCELLED: We hate this notification. This notification means we had an incorrect inventory in our system (counting error or theft) and the product you purchased is not available and restock is unknown. 
 
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RETURNS
How do I return an item to Sportco?

1. The return must be made within 30 days of receipt. Enclose your original receipt and indicate the reason you are returning it. This information helps us to prevent any future disappointments. The product cannot be used. Return applies only to new items without any use.

2. Upon receipt and inspection of the product, credit will be processed against the credit card used for the purchase. If you paid by money order, we will mail you a refund. Please allow 14 days after our receipt for processing your credit or mailing your refund.

All return shipping fees will be paid by the purchaser (This includes exchanges). Sportco will only pay return shipping fees on defective items or items that were mis-shipped.

Returned items are subject to a 15% restocking fee.
 
Sportco Warehouse Sporting Goods
Sportco.com RETURNS
4602 20th St. E.
Fife, WA 98424